SmallBizGenius Analysis
Lookupfare receives mixed reviews, with customers frequently citing issues with hidden fees and poor customer service, while others praise the significant cost savings and helpful agents. While some customers report positive experiences with specific agents and substantial discounts, the prevalence of negative feedback raises concerns about reliability and transparency.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service Issues
3.0/10Many reviewers report negative experiences with Lookupfare's customer service, citing unhelpful agents, long wait times, and difficulty resolving issues. Examples include agents providing incorrect information, failing to communicate flight changes, and being unresponsive to requests for assistance: 'They refused to help us! Airlines refu...See more'.
35 reviews mention thisHidden Fees and Pricing Discrepancies
2.5/10A significant number of reviewers complain about unexpected fees added to their bookings, such as agent fees or increased prices after initial confirmation. This lack of transparency leads to frustration and distrust: 'They will charge you about $50 more than you pay if you book directly through the airline...'
28 reviews mention thisBooking and Confirmation Problems
3.5/10Several reviewers report issues with their bookings, including incorrect names, cancelled flights, and failure to receive confirmation emails. These problems often require extensive communication with customer service and may result in missed flights or additional expenses: 'I called this past Saturday and booked… round trip tickets... was told that I will receive a confirmation email... money was taking out of the account... Thanks for ruining my chance to see family.'
20 reviews mention thisCost Savings
8.0/10Some reviewers praise Lookupfare for offering significantly lower prices compared to booking directly with airlines or other travel agencies. These savings are a major draw for customers willing to take the risk: 'The flights I booked were $1200 on airline sites, and he found me a great deal half the price of the airlines!'
18 reviews mention thisHelpful Agents
8.5/10A subset of reviewers highlight positive experiences with specific Lookupfare agents who provided excellent customer service, resolved issues efficiently, and went the extra mile to assist customers. These positive interactions stand in stark contrast to the negative experiences reported by others: 'Caren stepped in and was soothing and so helpful. Her customer service was awesome.'
15 reviews mention thisRefund Issues
2.0/10Several reviewers report difficulty obtaining refunds for cancelled flights or other booking issues, often experiencing delays or being denied refunds altogether. This adds to the frustration and financial burden of negative experiences: 'mistakenly booked with them. flight cancelled, hours of phone calls, many lies, took over 8 months to get money back , then had the audacity to keep exorbitant amount for service fee.'
8 reviews mention thisPros & Cons
What Customers Love
"The flights I booked were $1200 on airline sites, and he found me a great deal half the price of the airlines!"
"Caren stepped in and was soothing and so helpful. Her customer service was awesome."
"I couldn't get the flight i needed for less than $650.00. I went to this site they got me the flight i needed for $278.00 with United Airlines."
"Was very worried booking thru this site, my agent I booked with Dominick, from the booking, to making sure bags were attached, to him calling me back and reassuring me things were gonna be in place. He was great!"
"I am disappointed with this company. I wrote a bad review before then took it down because they had resolved my issue."
Common Complaints
"I thought I got a good deal till I looked at my credit card and found they charged me for my flights taxes and insurance. Then on a separate charge there was an agent fee."
"Girlfriend and I Bought airfare for Silver Airlines . Names were backwards - first name listed last... Contacted 'Lookupfare' five times including supervisor ! They refused to help us!"
"Super sketchy company. I purchased the ticket online and immediately no e-ticket got issued. two days later I received a call stating the their supplier changed the price and they looked for more money (doubled from what I originally paid)."
"mistakenly booked with them. flight cancelled, hours of phone calls, many lies, took over 8 months to get money back , then had the audacity to keep exorbitant amount for service fee."
"BEWARE!!!...when the reservations were made I was told that the cost included the airfare and an additional fee paid was for checked bags...You can only imagine how devesting and upsetting this was for an elderly couple..."
Common Questions About Lookupfare
Answers derived from customer review patterns
Is Lookupfare legit and trustworthy?
Lookupfare reviews are mixed, with a significant number of customers reporting negative experiences. While some reviewers have found legitimate deals and helpful agents, many others complain about hidden fees, poor customer service, and booking issues. The company's low Trustpilot rating of 2.1/5 reflects these concerns. Customers should exercise caution and carefully review all booking details before using Lookupfare.
Based on 45 reviewsDoes Lookupfare have good customer service?
Customer service experiences with Lookupfare appear to be inconsistent. Some reviewers praise specific agents for their helpfulness and efficiency in resolving issues. However, a larger number of reviewers report negative interactions, citing long wait times, unhelpful agents, and difficulty getting issues resolved. This inconsistency makes it difficult to rely on Lookupfare for consistent customer support.
Based on 35 reviewsIs Lookupfare worth it for small business?
For small businesses, the potential cost savings offered by Lookupfare might be tempting. However, the risk of encountering booking issues, hidden fees, and poor customer service could outweigh the benefits. Small businesses that require reliable and predictable travel arrangements may want to consider booking directly with airlines or using a more reputable travel agency, even if it means paying a higher price.
Based on 25 reviewsWhat is Lookupfare's refund policy like?
Based on customer reviews, obtaining refunds from Lookupfare can be challenging. Several reviewers report difficulty getting refunds for cancelled flights or booking changes, often experiencing delays or being denied refunds altogether. Some customers have had to wait months to receive their money back, and even then, the company may deduct exorbitant service fees. Customers should carefully review the terms and conditions before booking and be prepared for potential difficulties in obtaining a refund.
Based on 8 reviewsWhy do Lookupfare prices change after booking?
Several reviewers report that Lookupfare's prices increased after they had already booked and paid for their flights. This is often attributed to the company's reliance on third-party suppliers, who may change their prices unexpectedly. While Lookupfare may claim to honor the original price, some customers have been forced to pay the higher fare or cancel their bookings.
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